Can't Find Your Answer Here?
If you didn't find the answer you were looking for in our FAQs, we're here to assist you. Please don't hesitate to contact us with any questions or concerns. Our customer service team is ready to provide you with the information and support you need.
Products
How accurate are product sizes?
We strive to provide accurate measurements for all products. However, please note that there may be a slight difference of up to 1 inch (2-3 cm) due to manual measurements. We recommend checking the size chart provided on each product page to select the best size for your pet. If you need further assistance, our customer service team is happy to help.
How do I choose the right size for my pet?
Each product page includes a size chart to help you select the appropriate size for your pet. If you have any doubts, feel free to contact our customer service for assistance.
Are products safe for pets?
Yes, all products are designed with your pet's safety in mind. Non-toxic, pet-friendly materials and conduct thorough testing to ensure our products are safe and durable.
Can I personalize any of products?
Yes, we offer personalization options for certain products like Personalized Dog Harness. Simply follow the instructions on the product page to add your custom text.
How can I clean the pet toys?
Most of pet toys can be cleaned with warm water and mild soap. For specific cleaning instructions, please refer to the product description.
Ordering & Payment
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Visa, MasterCard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.
Is my payment information secure?
Yes, we take your security seriously. All transactions are encrypted and processed through secure payment gateways. We do not store your payment information on our servers.
Shipping & Delivery
Where do you ship to?
We currently ship to Canada and the USA.
What are your delivery times?
Delivery times are typically between 6-11 days for both Canada and the USA. Please note that personalized products may take a few extra days to process and ship.
How much does shipping cost?
Standard shipping is $4.90. However, keep an eye out for promotions and discounts that may offer free shipping!
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition that you received them. Personalized and sale items are not eligible for returns unless they are defective or damaged. For more detailed information, please read our Refund Policy.
How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions on how to send your item back to us.
Can I exchange an item?
Yes, we offer exchanges for items of the same value. If you need to exchange an item, please contact our customer service team to arrange the exchange process.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
Can I return or exchange a personalized item?
Personalized items are not eligible for return or exchange unless they are defective or damaged upon arrival. If you receive a defective personalized item, please contact our customer service team for assistance.
How will I be refunded?
Refunds will be issued to the original method of payment used for the purchase. Once your return is processed and approved, please allow 5-7 business days for the refund to appear on your account.